Last update: October 2022
Heartwood Garden Design may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from October 2022.
The Types of Personal Information We Collect
We collect the following information you provide to us when you sign up for the Heartwood Garden Design Newsletter:
We may also collect automatically some or all of the following information: We may, for example, collect information about the type of device you use to access our websites, the operating system and version, your IP address, your general geographic location, as indicated by your IP address, your browser type, the webpages you view on our websites, whether you interact with content available on our websites and how.
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
How We May Share Personal Information
Heartwood Garden Design does not and will not sell our clients’ personal information. We only disclose your data as described in this Policy. We may share information with the following types of third parties.
Third Party Vendors
Heartwood Garden Design uses third-party vendors to carry out services like website management and hosting, online product purchases, credit card processing and email communications. We only share your personal data as necessary. To complete a transaction, provide a Product or Service you have requested or authorised and only with vendors or agents working on our behalf for the purposes described in this Policy. In this case, your personal information will be shared with these agents or contractors but only for the purpose of performing services on behalf of Heartwood Garden Design and in accordance with this Policy. It is our legitimate interest to process your personal data for these purposes. For questions about third-party vendors, please send an email to email@example.com
Links to other websites
The Legal Bases for Using Personal Information
There are different legal bases that we rely on to use your personal information, namely:
We will use your personal information to send you newsletters when you have opted in by completing an online form.
Performance of a contract
The use of your personal information may be necessary to perform the agreement you have with us. For example, to register and maintain your account when you request that we email the Heartwood Garden Design Newsletter to you or to process and deliver purchases made from our websites.
Security, Storage and Retention of Personal Information We Collect
Heartwood Garden Design is committed to protecting the security of your personal information. However, while we take reasonable precautions to guard the personal information we collect, no security system is impenetrable.
Heartwood Garden Design takes precautionary measures to help prevent information about you from loss, theft, misuse and unauthorised access, disclosure, alteration and destruction. For example, we store the personal data you provide on computer systems that have Heartwood Garden Design access and that are in controlled facilities. We also ensure that our third-party data centre vendors provide adequate security measures. Additionally, your data is protected with encryption, such as Transport Layer Security (TLS) and Hypertext Transfer Protocol Secure, during transition over the internet.
If you have any questions about the security of your personal information, you can contact us at firstname.lastname@example.org
Personal data collected by Heartwood Garden Design may be stored and processed in your region or in any other country where Heartwood Garden Design or its affiliates, subsidiaries or service providers are located or maintain facilities. Heartwood Garden Design has put in place adequate mechanisms to protect personal information when it is transferred internationally, for example by using the Standard Contractual Clauses as approved by the European Commission.
Your Rights and Choices
We want you to be in control of how your personal information is used by us. Subject to local law, you can do this in the following ways:
Where we are using your personal information on the basis of your consent, you are entitled to withdraw that consent at any time. Moreover, where we process your personal information based on legitimate interest or the public interest, you have the right to object at any time to that use of your personal information.
We rely on you to ensure that your personal information is complete, accurate and up to date. Please do inform us promptly of any changes to or inaccuracies in your personal information by contacting email@example.com
We will respond to your request as soon as possible but certainly within 30 days.
We are committed to working with you to obtain a fair resolution of any complaint or concern you may have about our use of your personal information. If, however, you believe that we have not been able to assist with your complaint or concern, you may have the right to file a complaint with the data protection authority in your country (if one exists in your country) or supervisory authority.
Your Communication, Marketing and Advertising Preferences
You can opt out of receiving direct marketing communications from Heartwood Garden Design by following the instructions included in every email sent to you via the “Unsubscribe” or ‘Update Your Preferences” link in the footer.
A cookie is a small data file containing a string of characters that is sent to your computer when you visit a website. When you visit the website again, the cookie allows that site to recognise your browser. The length of time a cookie will stay on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Heartwood Garden Design uses both types of cookies. Session cookies will only stay on your device until you stop browsing. Persistent cookies stay on your computer or mobile device until they expire or are deleted. We use the following types of cookies on our website.
How to control Cookie settings
Most web browsers allow you to control cookies through their settings preferences. However, if you limit the ability of websites to set cookies, you may impair your overall user experience, as it will no longer be personalised to you. Some browsers offer a “Do Not Track” (“DNT”) signal where you can indicate your preference regarding tracking and cross-site tracking. Although we do not currently employ technology that recognises DNT signals, we will only process your personal data in accordance with this Policy. Below you can learn about how to control cookie settings on popular web browsers:
In addition to cookies, we sometimes use small graphic images known as ‘pixels’ (also known as web beacons, clear GIFs, or pixel tags). We use pixels in our email communications to you (if you have selected to receive such communications) to help us to understand whether our email communication has been viewed.
How to Contact Us
If you have any questions about the use of your personal information, please email firstname.lastname@example.org
Heartwood Garden Design may modify or update this Policy when necessary, to reflect customer feedback and changes in our Heartwood Garden Design Products and Service. Please review it regularly. When we update this Policy, we will revise the ‘Last Update’ date at the top of the Policy. If there are material changes to the Policy or in how Heartwood Garden Design uses your personal data, we will inform you either by posting a notice of such changes, prior to them taking place, or by directly sending you a notification. We encourage you to regularly review this Policy to learn more how Heartwood Garden Design is using and protecting your information.